Netflix Complaint - Netflix Milks its Customers Some More, Service Offerings Continue to Decline
Netflix announces that it is splitting its unlimited DVD and Streaming services and somehow believes that they've lowered costs to its customers in the process? These people are smoking something again! My subscription began at $13.99 when I started as a Netflix customer and it has continued to increase every 6 months while I've seen tools, features and availability of movies decrease significantly. After the latest price increase, I would be paying $23.98. I say "would" because this is the 4th price increase and I believe my last to enjoy. They've also been notorious for providing tools and features, such as allowing people to see member reviews for helping to select movies, and them taking them away. Movie selection is through a ridiculous process whereby they attempt to make the selection process of equal fairness to paying customers at every level, but instead, through a ridiculous and not very well thought out movie selection and delivery scheme, they end up frustrating everyone by causing people to wait several months to receive a single movie title. Yes, the movies from 1970 and before, which predominaitely make up the streaming movie list, are available without much delay. Some of the new encryption technologies that they use on DVDs has been unplayable on my Bose Surround system and after updating the streaming movie selection by adding a "guide", streaming movies now stop and start continuously during movie playback. I have numerous friends who agree and have experienced this same issue but it's been going on for more than a year without acknowledgement from Netflix. Customer service is only available by telephone and they are not capable of handling technical issues. They are there mainly for moral support. This is by far the most frustrating, poorly managed, customer service running on auto-pilot company you will EVER come across. Hopefully, they will have some direct competition and these ridiculous price increases and monopoly they enjoy now will be smashed right back in their faces for how they've taken advantage of their community.