Whirlpool/Admiral - Admiral Washer -ATW4475VQ1 - faulty part - cracked water inlet valve
Admiral Washer/ATW4475VQ1 - Complaint
BENTON HARBOR, MICHIGAN -- I purchased a Admiral washer - ATW4475VQ1, last summer (6/2/2010). It worked fine until around April of 2011 when it started leaking water off and on from the base of the washer. Checked metal hoses for leaks and house valves to washer no signs of leaking to washer. Leak was still on and off for a while until one day when I heard it leaking in washer when the washer was not in use. Turned off cold water valve to washer and it stopped. Of course, by this time one year warranty is now passed by a few weeks. Checked online for possible reasons for leak. Found out it was a cracked water inlet valve - Part No. W101-44820 - $61.49 to replace it. Called appliance repair shops for the part. It was a part that had be ordered not a common part stocked in appliance repair shops. The manager said I should notify Whirlpool/Admiral about that particular uncommon part breaking. I did call and spoke with customer service but being it was a few weeks after the one year warranty it was not their responsibility. I explained that the manager at the repair shop said I should call you and let you know it was NOT a common part to fail so soon on a washer and to ask to be reimbursed for the part but customer service still insisted the one year warranty was over and that parts do quit working in washers but I reminded her that my washer was barely a year old. She said there would be no reimbursement for the part and I said I was NOT a happy customer and would not be purchasing any future appliances from Whirlpool or Admiral. After checking the internet I have found several complaints online about this washer having this faulty part (cracked water inlet valve) breaking soon after the one year warranty has expired. If you have purchased this washer I would recommend turning off hot and cold water valves when not in use to insure your basement or laundry room does not get water damage from this washer.