Best Buy Store #1159, Acworth, Georgia. Compliment - Geek Squad follow up support
I was greeted at the door, escorted to the Geek Squad counter< and introduced to Geek technician Mike,
I explained the problem to Mike.
Mike informed me the computer was functioning well and advised me the solution was to hold the on/off button down for a full ten seconds rather than just clicking it.
My problem was solved in a minute at no charge.
The service I received was exemplary ! Few stores give such service. I am glad I purchased my computer at Best Buy.