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NorthAmerican Bancard Complaint - Stay away, this company lies incessantly
Complaint
TROY, MICHIGAN -- I have never written a negative review prior to this but I have been swindled by this company. I am currently being charged half of all the credit card transactions that I run. So I want to cancel since I'm being charged way too much.
I was told explicitly by my sales representative that there would be no fee for cancellation and that I could cancel at any time. My sales representative brought over about 3 pages for me to sign with my credit history and then I signed the last page. Nowhere in the paperwork that I signed did it mention an early cancellation fee. After contacting North American Bancard suddenly additional papers that I never saw or signed appear within what I had "signed". They are telling me that in order for me to cancel that I must pay $910. What?!!!
The moral of this story is that I am kicking myself for not doing my homework. Clearly this company is unethical and their reps will tell you anything in order for you to sign up and then unexpectedly add additional unknown pages to your contract. I will tell all of my small business owner friends, all people in my franchise to STAY AWAY!
I was told explicitly by my sales representative that there would be no fee for cancellation and that I could cancel at any time. My sales representative brought over about 3 pages for me to sign with my credit history and then I signed the last page. Nowhere in the paperwork that I signed did it mention an early cancellation fee. After contacting North American Bancard suddenly additional papers that I never saw or signed appear within what I had "signed". They are telling me that in order for me to cancel that I must pay $910. What?!!!
The moral of this story is that I am kicking myself for not doing my homework. Clearly this company is unethical and their reps will tell you anything in order for you to sign up and then unexpectedly add additional unknown pages to your contract. I will tell all of my small business owner friends, all people in my franchise to STAY AWAY!
Company Response:
Giannarod, We at NAB are sorry to hear that you report to have had an unfavorable experience thus far with our company. In order to avoid contract discrepancies such as the one you referenced, our agreements are numbered 1-10. This way our potential merchants can verify that they are receiving the full contract before they sign. We would be happy to review your situation and resolve your sales agent dispute to the best of our ability. Unfortunately, we are unable to determine your specific account information to assist you more effectively. If you would like assistance in this matter, please contact our Research Analyst, Scott, at (866) 485-8999, Extension 1256. Best Regards, Rebecca Paull Research Manager
Comments:
Posted by michaelsmith on 2012-07-26:
the sales person emailed me a 3 page merchant application WITHOUT page numbers and then an extra page WITHOUT page number that is actually the 22nd page of a Program Guide. i assume they hope you will sign without reading the full guide.
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