SuperShuttle Complaint - Stranded at 4 AM - Shared ride van from Manhattan to Newark Airport
NEW YORK, NEW YORK -- I had several voicemail confirmations/reminders that I should be ready and out on the street at 4:50AM for my pick up. I received the last reminder about 1:30AM, just before I went to bed. When I woke at 4AM, I had a voicemail message -- left at 3:28AM -- cancelling my pick up. It took three phone calls to get someone to talk to me. The fellow said, "We left you the message so you could find alternate transportation." At 4 AM? He laughed, and said the rest of the day was booked and it was my fault I'd selected that time slot. As soon as I had internet access, I cancelled my return trip. I still have not received my refund.