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Alitalia Airlines Complaint - Rude Staff, 5 hour delay on runway, Hot Sauna type plane - NY to Roma- Beware
NY to Roma- Beware - Complaint
NY TO ROMA -- On May 26 2011 I made my first trip to Europe. We were flying Alitalia via Delta. The plane was delayed for FIVE hours while we were inside this plane. US rules do not apply to international flights. There's no individual air on this plane and the temperature was HOT. We were served food that tasted like cardboard and only 4 cups of water in the 13 hours we were trapped inside this aircraft. At one point my son went back to an attendant and asked for a Pepsi. The attendant was rude and said there are no drinks. My son pointed to a 3/4 full Pepsi on the table behind him. The guy said, Fine! Pour it yourself. I complained June 9th when I returned. I have had NO RESPONSE from them yet. None.
Do everything you can to avoid flying Alitalia. Our return trip aboard Delta was perfect.
Do everything you can to avoid flying Alitalia. Our return trip aboard Delta was perfect.
Comments:
Posted by madconsumer on 2011-07-13:
this sounds like a horrible ordeal.
hopefully you can choose a different airline next time.
very helpful review!
hopefully you can choose a different airline next time.
very helpful review!
Posted by Nicole29 on 2011-07-13:
Sounds awful. Five hours is quite a long time to be trapped. Especially if you are with young kids or if you have your pet on board. Sounds like the attendants had enough too, and were getting snappy. I'm sure they were given a very difficult time from passengers, but they shouldn't have been so rude to your kid. Glad your trip home was better.
Posted by BEJ on 2011-07-13:
I have a love/hate relationship with flying these days myself. Thanks for the review.
Posted by Nohandle on 2011-07-13:
A long time ago I was on an aircraft that had no air while the plane was awaiting clearance for departure. We were allowed once to depart the plane and return to the terminal, left all our things on the aircraft, and climbed back on board a bit later. Then the pilot received word he was still not cleared for arrival at the destination...Atlanta. Talk about hot!! The flight attendant was walking up and down the aisle offering cloths that were soaking in ice water for the passengers to wipe their faces or wrap around their necks. It was that bad.
We were given the option to all depart the aircraft again but elected to stay. Shortly thereafter the pilots were given clearance. I won't ever forget that one but the airline and attendant could not have been nicer to us under the circumstance.
We were given the option to all depart the aircraft again but elected to stay. Shortly thereafter the pilots were given clearance. I won't ever forget that one but the airline and attendant could not have been nicer to us under the circumstance.
Posted by Bete Noir on 2011-07-13:
I think the 5 hours was a bit of embellishment. OOperating in the US airlines are subject to very heavy fines with delays exceeding 3 hours on board an aircraft. Further, the APU had to be running, they just don't carry that much spare fuel to be letting it run that long. I imagine they shut some a/c packs down and it was uncomfortable but sadly this is what the industry has de-evolved into with commodity pricing. Finally, Alitalia = Coke products.
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