Alitalia Airlines Complaint - Rude Staff, 5 hour delay on runway, Hot Sauna type plane
NY TO ROMA -- On May 26 2011 I made my first trip to Europe. We were flying Alitalia via Delta. The plane was delayed for FIVE hours while we were inside this plane. US rules do not apply to international flights. There's no individual air on this plane and the temperature was HOT. We were served food that tasted like cardboard and only 4 cups of water in the 13 hours we were trapped inside this aircraft. At one point my son went back to an attendant and asked for a Pepsi. The attendant was rude and said there are no drinks. My son pointed to a 3/4 full Pepsi on the table behind him. The guy said, Fine! Pour it yourself. I complained June 9th when I returned. I have had NO RESPONSE from them yet. None.
Do everything you can to avoid flying Alitalia. Our return trip aboard Delta was perfect.