Quantum Merchant Credit Card Processing Services Complaint - Stay AWAY from these Vipers! Lies about fees are unreal!!!
I signed up with these vampires after long long discussions with their sales representative Michael, (who I think may be a relative of the owner)...I explained how I as a brand new small restaurant owner was concerned about the item fees. At 30 to 40 cents a swipe, it would devaste my bottom line on transactions that I figured at about $7.00 each. I wanted credit and debit abilities because you really can't do business without it these days,
He told me that since he "felt an obligation to help (yes, I fell for that hook line and sinker) small businesses" he would forego the customary. 10 a transaction for their fee and I would only pay. 15 per swipe TOTAL, plus a percentage of 1.65. At $7-8 dollars, its the swipe fee, not the %, that I concerned with. Of course the "contract" was deliberately confusing, about 8 pages of fine print. All I wanted to do was get open (as it was, I opened aand spent a week without processing) Lies! Lies! Lies! Everytime I got a new statement, there were fees added on...$5, here, $10 there. PCI NON-compliance...PCI compliance, debit pass-tru, yah-da yah-da. Then when I complained, the owner comented that "his salesperson would NEVER have promised a fee like that because his company would make no money.
Trust me a BBB rating means nothing, as all they have to do is "reply" to a complaint, not do anything, and they still keep the grade! I am out nearly $900 and I still have to make monthly payments on the machine lease that I don't use for another 3 years. Listen and learn from my mistakes. RUN! RUN! RUN!