Choice Hotels Rewards Program Complaint - Choice Hotels Rewards Program

Review by vegpwr8 on 2011-07-13
Choice Hotels Rewards Program is very deceptive. They advertised stay two nights and get third one free. I stayed my two nights and asked why I did not get my free night and they said I should have made the reservation via their web site and not directly via the hotel. The hotel clerk never mentioned this to me.

As it is, several times I am not credited for my stays. Clerk says it is automatic, but it is not. I have to specify that they credit me for my stay and appears to be a hassle and extra time it takes to set that up..not sure why. Should not be made a hassle for both customer and hotel staff.
Comments:2 Replies - Latest reply on 2011-07-14
Posted by jktshff1 on 2011-07-14:
I have had good luck with Choice. It's clearly stated that you have to book online to receive the 3rd night.
Posted by oldisgood on 2011-07-14:
it definitely is NOT a hassle when you go by the rules. Either book with Choice online or the 800 number. You cannot book directly with the hotel. Problem solved. Also the 2 nights cannot be consecutive in the same hotel.

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