Choice Hotels Rewards Program Complaint - Choice Hotels Rewards Program
Choice Hotels Rewards Program is very deceptive. They advertised stay two nights and get third one free. I stayed my two nights and asked why I did not get my free night and they said I should have made the reservation via their web site and not directly via the hotel. The hotel clerk never mentioned this to me.
As it is, several times I am not credited for my stays. Clerk says it is automatic, but it is not. I have to specify that they credit me for my stay and appears to be a hassle and extra time it takes to set that up..not sure why. Should not be made a hassle for both customer and hotel staff.