RV City Complaint - Bad RV Service, warranty work or otherwise
We purchased new 2009 35 ft Cameo LXI model 5th wheel for over $72,000. We live in in full time. We have spent thousands of $$$$$$ at RV City over the past 3 years on various accessories, parts, service. We have always paid our bills immediately. May 13, 2011, our blackwater tank broke. We called RV City within 15 mins. RV City gave us excuse after excuse and lie after lie, and after 6 weeks of living full time with no toilet, having to go down the street to the public toilet 20 times of day and night day after day, night after night, week after week, and eventually months! I finally called Carriage (Cameo) directly, I was told that the part was in stock but RV City had never ordered it. Cameo said they would pay the costs involved, including tank (160) and 6 hours labor. 1 week later, by some miracle, low and behold, after 2 months, the tank arrives at RV City. They take about 3 hours to fix it and then they decide they don't want to wait for payment from Cameo, they want us to pay them $2,400 or they will not return to us our home or possessions. They wouldn't even let us get our medication, food, or clothes out of the RV. First of all, Cameo agreed to pay them directly. Second, their bill was grossly and shamefully padded. Third, who has $2,400 on hand and lives in an RV full time. My parents had to go down and put this on their credit card, which RV City initially refused to take for fear they would cancel the charge the next day. After we called the Cochise County Sheriff's department, they assured us that RV City MUST accept payment and must turnover our RV. Long story short. They lied, delayed, connived, and eventually held us up for $2,400. If this business is so desperate they can't wait for payment from one of their own manufacturers and they have to soak their loyal customers, they will not be in business much longer. Times are hard, but good service, good relationships with vendors, customers, and manufacturers, will pay off! Bad service, bad business practices, and destroying your own reputation, will destroy your business. Beware, don't do business at this place, save $$$$, time, aggravation, go elsewhere, anywhere but RV City.