Best Buy Complaint - Lied to and cheated
BEAUMONT CA, CALIFORNIA -- I have th virgin mobile Samsung intercept and wanted to trade it out for a different phone. I called and asked if that was fine and they said ok as long as I have warranty and there club thing wich I had both. when I went there and showed them the problems they asked me if I had done a hard reset wich I did. I then asked to trade it in which I was told I could do. they then said they'll either send it to check or I can keep it when I said I called they said they didn't do that. Thinking I misheard I went home and called. I heard right and they were lying to me. I am very disappointed considering the other one is cheaper and better the one I have is basically unusable. that's one less customer Best Buy has.