Cottonwood Futons Complaint - Poor quality product
The Cottonwood Bali futon frame is poor craftmanship at its laziest. The instructions must have been poorly translated from another language. I can forgive the occasional typo, but when the typos are so numerous that critical parts are mis-labeled, it makes the instructions almost useless. Most of the parts don't fit to the others. Only by bending and warping the product can you make any of the pieces fit. Even the "finishing touches" just fall out as if they were never measured for the complimentary parts. Overall, Cottonwood just makes a very poor product. I wish I had never bought from them and I shall never do business with them again.
P.S. The futon mattress that arrived may be the one I ordered, but it doesn't look like what was described on the www site. Unfortunately, there's no way to tell because Cottonwood did not label or identify the mattress in any way.
P. P.S. One positive note. After leaving a message on the technical support voice-mail, I did receive a call-back a day later.