Travelocity Complaint - They really suck. I will never book another flight through them.
3150 SABRE DR SOUTHLAKE, TEXAS -- First of all I must say I have booked over 150 trips for myself and family members and friends over the past 10 years. Never really had any problems before this and this is enough to stop me from using them ever again. My figures are I or the people I have set up flights for have spent in excess of 40 thousand dollars. I will be glad to give these funds to your competitors from here on out and I hope is that people that read this. Will take this into consideration about using a screaming company like this. You see you don't treat the people that book your flights like GARBAGE and expect to get away with it... I must say until June of this year I was completely satisfied with your service. I will tell the public of this because they need to know. well they offer a 50 dollar check to you if you flight changes within 24 hours of booking your flight. Well in my instance I booked a flight and within 12 hours the flight cost dropped 100 dollars. So I called them on it. There response was I had to buy another ticket at the new price and cancel the earlier flight. They could not just put the 100 dollars back on the credit card. This is a lie I work I the same field. Dealing with credit cards and it can be done that day. And they would credit the card for that price within 7 days. This is so they get out of the 50 dollar guarantee fee. Because you cancelled and re-booked. They will not have to give you that check. And this is the first time I had this happen to me with this company. Not only that the 19 percent interest on the original flight and now the interest on the second flight. I would recommend that you go to another company or straight to the company the you prefer to fly with. For sure you lost all my business and I hope that more will follow in my foot steps. I have tried and tried to contact your company so I did not have to write this but you are the ones to blame. I have tried for over a month to contact you to try and clear this up. And you don't care so I must say neither do I.