XM Satellite Radio Complaint - Bait and switch - activating new radio
I've been a happy Sirius subscriber for 8 years. I've recently received a new company vehicle with an XM radio. I received a call from XM to activate my new radio at $77 for 1 year with the best of Sirius added. I jumped on this offer. When I turned on the radio the best of Sirius was not added. I checked my account online and found not only did I not have the BOS but the $77 was for a 6 month subscription. I got a hold of XM customer service, in India, and they had no authority to honor the sales pitch.
This is clearly BAIT AND SWITCH tactics. There seems to be no way to get a hold customer service in the U.S.
It took longer to cancel my subscription than I was actually a member.
This company has been merged for over 2 years now and they are still a separate company at the account level.
There should be no Best of XM or Sirius. All packages should be the same.
The consumer has been hurt by this merger.