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San Marco Deli Complaint - Refusal of Delivery By Owner plus Bad Attitude

Review by Fantasyfoof on 2011-07-15
JACKSONVILLE, FLORIDA -- I called the San Marco Deli like I do every now and then for the delivery of breakfast because this is a deli that delivers as stated on the menu I keep on my refrigerator. I live in the apartment building next door to the San Marco Deli and have ordered delivery quite a few times. I called and the owner answered the phone and immediately had a tone in her voice stating she didn't want to take my delivery order. She first states that she doesn't normally take deliveries for residents and only businesses which is clearly a lie because I have received delivery before....that's why I have the delivery menu on my fridge. She goes on to say that you would normally have to spend $75 minimum to have a delivery order placed. It is a Deli that only opens for Breakfast/Lunch and closes at 2pm. I ordered a cheese omelette with grits and a side of links. I then stated I wanted to cancel the side of links from the order and she replies"you know what I don't need your business'. I called there because I normally was able to have breakfast delivered to me....it's 7:30am...I am just getting up and I wanted some breakfast. I could have walked over there for breakfast but I didn't want to....I chose to use their delivery option that was advertised and that I have used a few times before. I didn't expect that when I called there and it was shocking that she was able to go there to a local customer so close to her establishment. They have lost a customer and I will tell everyone I know in the San Marco neighborhood in Jacksonville FL of my experience. If she wasn't willing to deliver next door then I know there has to be a lot more people who have had a bad experience at this Deli.
Comments:2 Replies - Latest reply on 2011-07-15
Posted by clutzycook on 2011-07-15:
That sort of behavior on the part of the manager, but I'm just wondering why you couldn't just run out and get it if you literally live next door to the deli. That is, unless you have a condition that limits your mobility, in which case I completely understand your preference for delivery.
Posted by Ponie on 2011-07-15:
All the delis in my area have a minimum $$ amount for delivery, In addition, they usually tack on a delivery charge. Perhap the times you've had them deliver was when they weren't busy, had a person they could spare, etc. Are there any such stipulations on the menu you have on your refrigerator?

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