Big O Tires Complaint - After Big O tires cashes your check, they forget you
MADISON, INDIANA -- I live less than a mile from my local BigO tire franchise. On July 11th, at 3:00 PM, I was driving toward the Big O on Clifty Drive, when I felt a violent jerk to the right. I pulled over to find my passenger side front tire going flat. The tires were not BigO brand, but were purchased there less than 3,000 miles ago.
Driving at 10-15 mph, I was at the franchise in a couple of minutes. I was upset, and did vent at the manager a bit (for which I apologized). His first response was,"Whatever warranty you may have is voided by driving on it". Not everyone in the world has a cell phone. After looking at the tire, he said "the bead broke because the installer didn't wire brush the rim".
Now I'm not a lawyer, but this seems to be an admission of wrong doing on the part of a Big O employee.
I am a retired high school teacher, and can see through the wool this guy was pulling over me. His "big, fair deal" was a tire at "employee cost". My main point is this: earlier in the day, I drove my 81 year old mother to the doctor, at highway speed. If this improperly mounted tire had become disconnected from the rim at 55 MPH, this correspondence might have been from an attorney or law enfocement.
I want the cost of this tire reimbursed to me. This was definitely NOT a "road hazzard" situation. It was a lazy or poorly trained employee situation.
I currently have no plans to ever visit BigO again.