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Big O Tires Complaint - After Big O tires cashes your check, they forget you - Faulty tire installation
Faulty tire installation - Complaint
MADISON, INDIANA -- I live less than a mile from my local BigO tire franchise. On July 11th, at 3:00 PM, I was driving toward the Big O on Clifty Drive, when I felt a violent jerk to the right. I pulled over to find my passenger side front tire going flat. The tires were not BigO brand, but were purchased there less than 3,000 miles ago.
Driving at 10-15 mph, I was at the franchise in a couple of minutes. I was upset, and did vent at the manager a bit (for which I apologized). His first response was,"Whatever warranty you may have is voided by driving on it". Not everyone in the world has a cell phone. After looking at the tire, he said "the bead broke because the installer didn't wire brush the rim".
Now I'm not a lawyer, but this seems to be an admission of wrong doing on the part of a Big O employee.
I am a retired high school teacher, and can see through the wool this guy was pulling over me. His "big, fair deal" was a tire at "employee cost". My main point is this: earlier in the day, I drove my 81 year old mother to the doctor, at highway speed. If this improperly mounted tire had become disconnected from the rim at 55 MPH, this correspondence might have been from an attorney or law enfocement.
I want the cost of this tire reimbursed to me. This was definitely NOT a "road hazzard" situation. It was a lazy or poorly trained employee situation.
I currently have no plans to ever visit BigO again.
Driving at 10-15 mph, I was at the franchise in a couple of minutes. I was upset, and did vent at the manager a bit (for which I apologized). His first response was,"Whatever warranty you may have is voided by driving on it". Not everyone in the world has a cell phone. After looking at the tire, he said "the bead broke because the installer didn't wire brush the rim".
Now I'm not a lawyer, but this seems to be an admission of wrong doing on the part of a Big O employee.
I am a retired high school teacher, and can see through the wool this guy was pulling over me. His "big, fair deal" was a tire at "employee cost". My main point is this: earlier in the day, I drove my 81 year old mother to the doctor, at highway speed. If this improperly mounted tire had become disconnected from the rim at 55 MPH, this correspondence might have been from an attorney or law enfocement.
I want the cost of this tire reimbursed to me. This was definitely NOT a "road hazzard" situation. It was a lazy or poorly trained employee situation.
I currently have no plans to ever visit BigO again.
Comments:
Posted by Slimster on 2011-07-15:
I agree that you drove on a flat and forfeited your warranty.
Posted by DebtorBasher on 2011-07-15:
That may be true, Slimster...but he had admitted, "the bead broke because the installer didn't wire brush the rim". So, the damage was not done by driving on it.
Posted by Starlord on 2011-07-16:
I worked at a couple of tire shops and went to Montgomery Ward's Tire School, and I have never wire-brushed a rim, nor have I ever seen anyone else do it. Since the bead has to go toward the opposite bead to come off the rim, how does wire brushing help keep the bead on the rim, seeing the bead is a softer compound than the rest of the tire? I have to agree, driving on the flat voided the warranty. I am disabled, and I can still change a flat on our Dodge truck. There was no excuse for driving on the tire to Big O except, I am sorry to say, laziness. Everything my tire experience as well as my LEO experience tells me is that the driver hit a curb or other object, knocking the bead off the rim. I have seen that many times.
Posted by Slimster on 2011-07-17:
Have to agree with Starlord - this one's on you.
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