Kichenaid Complaint - Faulty design causes silverware basket to dry out and crumble
My 3 year old dishwasher has developed a large hole in the plastic basket that holds the silverware. This seems to be a problem caused by the heating element being too close to the basket. I have called kichenaid twice about this but they are apathetic. They just quoted the price of a new basket (its pricey). The first time I called I was offered a discount on a new basket, and I was told that my concern would be documented.
The second call I was told there was no documentation of the previous call and no discount either! This could be a fire hazard in my opinion, they should do much more to address this problem.