Sears Complaint - Terrible Service - Heating/Cooling
In 2008 I purchased a new furnace and air conditioning system from Sears.
Even though they were the highest price quote, I went with them because I thought I could trust them for quality product and service. What a mistake!
At first had problems with the furnace not working, and I guess because Sears does not service the products themselves had to wait days for someone to look at it. And I took a couple of times before it was finally fixed.
Then last year I phoned them about the air conditioning not working. They said someone would call in the next few days to come over and look at it.
Well no one called, and since I was going in the hospital then, I didn't bother with it again that year.
So I called again this year, and they said to be at home on July 15 for someone to look at it. So I'm another day off work waiting for someone, I get a phone call from the people doing the service for Sears saying we can't come today, we will come next Wednesday. Well I just hope they come on Wednesday, because if they don't, I'm going to loose it!