Time Warner Cable Internet Mesquite / Dallas Texas Complaint - Billing Issue
Im not sure if this is the correct spot to put this, but, iI saw the issues with Time Warner in L. A. and thought they might like to know how TWC is treating their disabled customers here in Texas.
I got service with TWC Internet 4 months ago and am very satisfied with the speeds etc, however, I had to pay over $130.00 to get my service installed, now, 4 months later after paying on time etc they tell me I woe a bill of $285.00 from 2006, after I spend all this money to get the services.
here is a copy of a message I sent to TWC after they refused to let e pay the debt out, even after this letter, they still refuse to allow me to pay it out now I will loose my account August 18th of this year.
I have had TWC Internet service at this address for about 3 or 4 months now, and paid $135.00 that's plus deposit because of my credit and installation fees.
I have paid on time $46.53 EVERY MONTH 2 DAYS BEFORE THE DUE DATE, but was called by the fraud department yesterday and told I owe a bill of $285.00 from the year of 2006.
I told the lady I don't remember it but if I owe it I would be happy to pay it, but she is not willing to work with me, I kindly asked her to assist me and spread the amount over like 6 or 7 payments that I could include with my regular monthly payments.
I am on 100% disability and can provide proof if need be. thing is I cannot afford to pay $285.00 by August 18th of this year as my monthly income is only $500.00 a month plus what little I make working on web pages on the internet, I do this to provide myself and son with food and to purchase my medications that I need to sustain myself, such as Diabetes, P. T.S. D Bipolar Disorder, Schizophrenia, and severe anxiety & panic disorder, high cholesterol & triglycerides, Mediation for my prostate and Bladder.
I am more than willing to take care of this bill but PLEASE help me, work with me on spreading the amount over the next 6 or 7 monthly payments, if Not I will loose my internet connection and the only other source of income I have besides disability, besides that, this is the only means I have to stay in contact with family members in several different countries.
I will be happy to work for TWC Internet, I have don't DSL Tech support, Road Runner, Dell Hardware etc tech support in the past,, I am open to posting TWC services banners on my web sites etc, anything to get your company to help me.
PLEASE, I CANT STRESS ENOUGH HOW MUCH I NEED THIS INTERNET CONNECTION.
I can prove my disability status, I can prove all of the medications I have to take and I can also prove that my bill can be paid on time.
I Can and am willing to give you prof on all of this.
Just PLEASE help me with this, I BEG OF YOU!
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by texrevmike (2 comments) July 15, 2011 6:58 PM PDT
So after their refusal I sent this message to All TV News investigative channells and several news papers in this areas Dallas Texas
My name is Rev. Michael O'Connor Sr,
I am a 45 yr old mentally & partially physically disabled male being treated for P. T.S. D - Bi-Polar disorder & a severe Anxiety / Panic disorder, plus numerous other health issues, I have been on disability for 3 years now.
I am having an issue with Time Warner Cable, I have had my account with them for about 3 or 4 months and have paid on time each time.
in 2006 I started getting ill and couldn't keep my account with them and now after this long and me keeping this account current they are telling me I owe $285.00 from 2006, and if I do not pay by August 18Th that they will close my account until I pay the full amount.
With my income as it is, I cannot afford to pay this all at once, it will even be hard if they'd allow me to do it on payments but it would be doable, I asked for them to spread it over 7 payments and they said they cannot do that. they want it all or I loose my account.
I depend on this internet account to work on web pages for a friend of mine in Houston, and as a way to supplement my income, my disability check after $200.00 child support is taken out for a child I have never been able to see in Florida is $512.00, my current wife and I are separated and I give her $200.00 mthly to help take care of my boy because he is there part of the time, now I am left with $300.00 a month, my rent in a very small 2 room garage apt is $450.00 mthly, I am on Medicare. Medicaid & a Medicar advantage plan and have to take 9 different medications a day.
which is not really much since I have a good drug plan, but, this connection affords me to purchase my medications by doing various things on the internet.
This also provides me to help buy the things that my 8 yr old son needs, cloths, Shoes, supplies etc.
also, my elderly aunt assists me with $200.00 monthly to level out my bills.
I am on food stamps as well.
however, with out this internet connection, I am as good as sunk.
Can you people please try to take this into consideration and PLEASE try to help me with this? I beg of you. it may not seem important to you but could mean near devastation for me, it is also my only source of social interaction, but with out this, I am in a loosing battle.
I am a former Reserve Police Officer & Former U. S Army.
I have created a group on Face book, PLEASE go to see it and ready the document attached to it.
Face Book Group
Face Book Document
My friends are all supportive as I have a friend base on Face Book of almost 5000, and 5200 I know that I game with periodically.
PLEASE HELP ME in anyway you can! just maybe this wi help me, I am physically & mentally unable to work a normal job like so many others, I do not want pity, I just request a little bit of help.
God Bless you with whatever decision you make in regards to this.
Rev. MichaeL a. O'Connor Sr
Read more: http://news. cnet.com/8601-10784_3-9964733.html?communityId=2066&targetCommunityId=2066&blogId=7&tag=mncol#ixzz1SEnF03JY