Target Complaint - Target Optical Has Poor Quality Products and Customer Service
HOUSTON, TEXAS -- After spending over $1,000 in frames and lenses I have found that the lense scratch resistant coating used must be of low quality as the lenses scratched easily. When I returned for a replacement all that was done is offered a discount on a new set. Why spend good money after bad? Additionally, the $300 plus titanium frames broke just after the warranty expired (coincidence?) and again my only recourse was to buy a new pair.
But what really got to me was the less than friendly customer service representative. I understand that they have limitations but why don't they do it in a more friendly, customer centric way? You would think by their approach that they are the only place to purchase eye ware. For this consumer they are the last place I will purchase eye ware.