Holiday Inn Complaint - Service and Cleanliness - Room readiness and hotel cleaning
Room readiness and hotel cleaning - Complaint
DESTIN, FLORIDA -- Recently booked a 3 night stay at Holiday Inn Express & Suites in Destin, FL. Booked through Expedia.com. Our check in time was 4pm. Upon arrival at 4pm, our room was as the previous guest left it. We were directed to to to another room on another floor. The bedsheets on both beds were dirty, and there were pubic hairs on one of the sheets. The carpet in the room and in the hallway was filthy and had an odor. The walls in the room had dirty marks on them. We requested that the sheets be changed (which they did). We observed that "clean" sheets were placed on the hallway floor during the readying of rooms. I don't believe Holiday Inns in general are operated in this manner. We were very disappointed with our stay. Although $136.00 isn't necessarily a high price, it's a lot to pay for such accommodations.