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China Southern Airlines Complaint - Customer Service - Flight Cancellation

Review by Another Disappointed Customer 19xx on 2011-07-16
China Southern Airline (CSA) provides poor customer service and doesn't really care if customers get lousy service. Flight from LAX to MNL via CAN failed to honor seat selection-reservation/special meal request done 2 months prior and at the check-in counter. Flight attendants didn't want to be bothered during the flight. MNL to LAX via CAN- CSA cancelled the departure flight from MNL and rebooked without any connecting flight to LAX at CAN or the courtesy to call us. Upon notification, e-mail, we could not work the problem with CSA because none of its offices are open on weekends. So much for customer service and repeat business.
Comments:3 Replies - Latest reply on 2011-12-22
Posted by madconsumer on 2011-07-16:
this is the same complaint posted on other complaint websites.
Posted by Skye on 2011-07-16:

Contact their main office and let them know about your poor experience.

China Southern Airlines Contact Information
5777 W Century Blvd
Los Angeles, CA 90045
United States

Phone: 310-416-9627
Posted by normajeanchin26 on 2011-12-22:
My husband was made to purchase a new ticket at the Canton airport. He already had a e-ticket and had gotten to Canton with no problem. They China Southern Air said he had bought a childs ticket.
He had no choice but to purchase a $1160. one way from them. Its a scam our travel agent said after we called her when he got home.So we have disputed the charge on our credit card.Do NOT FLY CHina Southern Airline.Very bad service...

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