JeGem.com Complaint - JeGem refuses to respond regarding a return of poor quality ring.
KELLER, TEXAS -- Online jewelry store JeGem sent a very POOR QUALITY australian black opal ring they state on their website "100% satisfaction guarantee". I have sent 4 emails and made 3 phone calls which were never returned.
JeGem's customer service is non existent. The only response I got was an email telling me that the ring was great quality and detailing the different types of opals. Not once did the customer service person mention how to return the item.
BOTTOM LINE ... JEGEM DOES NOT HONOR THEIR "100% satisfaction guaranty ".