Best Buy Complaint - Installation of New dryer
When my husband and I purchased a new gas dryer on the 13th of July, we were told that on delivery that they would hook up the gas dryer for us. We had two five feet coil lines hook together and since it was set up that way they could not hook it up do to maybe a gas leak. Nonsense.. It's been that way for twenty years with no problem. Sears hooked it up with no problem. We ask them to put a new line in and take out the old since they didn't want to deal with the old one. He said, he only had a four foot one on the truck. NOT LONG ENOUGH.
My husband by this time was beside himself by the treatment we were getting. We almost sent it back BUT my husband said, he would put it together himself. He had to go to the hardware store for some parts and he's still working on it two hours after it was delivered. In Fact, they were to be here 10:30-12:30. They arrived at 8:30 when we were just getting up. My husband had planned to get the area fully cleared. He had to rush around to get that cleared. They could have given us a heads up that they were on there way.
He's 82 years old, It's hot and muggy. He/we shouldn't have to go through this after being told they would set it up. I told the delivery man I would sign a paper in case he was worried about a gas leak and he said he wouldn't even do that. He should have had different sizes of coil on his truck, we were willing to pay for it.
We have bought many item from Best Buy in the pass, had excellent results and assistant
but we'll think twice before we do that again.
Sincerely, Ed and JoAnn Gulian