Casual Living--a catalog company for clothes Complaint - Sent me the wrong order. Returned it. Never got my order. Billed me. Tried to resolve for 3 months
One 5/9 I ordered some clothes from Casual Living, a catalog company. A few weeks later, I got a package with someone else's order but the correct invoice.
I returned the product two days later in their original packaging using their label.
They billed me.
It is now July 17th and I have not gotten a package with my product.
I have called them 4 times to talk about what happened. Two of the times I waited for a customer service agent for 20 minutes before I hung up. Two times I've gotten an agent. Once was in June and once in July. Both of them told me that there had not been time to get it back and to give them a week.
I asked for a supervisor to call me. They said he'd call within 2 business days. No one has called.
I've contacted my bank to contest the charges for no product.
I'd like to know how to put this out on social media. They do not have a Facebook page. Their catalog says 100% customer satisfaction. I'm not satisfied at all.