J C PENNYS Complaint - Refusal to replace defective hair conditioner

Review by code34156 on 2011-07-17
In February, I purchased 6- 2 liter bottles of Nexus Shampoo and Conditioner. Today (July 17th), I opened a new conditioner and water and a bad smell came out. I then opened a second new one, with the same results.
I telephoned the salon and asked them if I could bring in the defective ones and get new ones, and the woman named :"C", told me without a receipt, she could do nothing. She then said, if I could find the transaction on a charge card, she could help me ONLY if it were within the last three months.
I told her it was February, and again, she said she couldn't help. The store manager was off today, so there is nothing I can do at this point.

I am hoping NEXUS, whom I contacted via email, will right this wrong. As for me buying ANYTHING at JC Pennys again? NOT HAPPENING. They lost a good customer for 2 bottles of conditioner.
Comments:3 Replies - Latest reply on 2011-07-17
Posted by Skye on 2011-07-17:
I'm sorry this happened, but sometimes this is what happenes when you do not have your receipt, or if the time allowed for a return has expired. It's been almost 5 months, they have no way of knowing what was done to it all this time. I am NOT accusing you of tampering, but you have to see it from their point also.

Contact Nexus again, fill out the form, and go from there.

Posted by madconsumer on 2011-07-17:
try contacting the manufacturer and see if they will replace it.

very helpful review!
Posted by Cwazychicken on 2011-07-17:
The store can't do anything about it. Usually they have return policies (30 days or 60 days with receipt only)...maybe nexus can help. Good luck.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.