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J C PENNYS Complaint - Refusal to replace defective hair conditioner

Review by code34156 on 2011-07-17
In February, I purchased 6- 2 liter bottles of Nexus Shampoo and Conditioner. Today (July 17th), I opened a new conditioner and water and a bad smell came out. I then opened a second new one, with the same results.
I telephoned the salon and asked them if I could bring in the defective ones and get new ones, and the woman named :"C", told me without a receipt, she could do nothing. She then said, if I could find the transaction on a charge card, she could help me ONLY if it were within the last three months.
I told her it was February, and again, she said she couldn't help. The store manager was off today, so there is nothing I can do at this point.

I am hoping NEXUS, whom I contacted via email, will right this wrong. As for me buying ANYTHING at JC Pennys again? NOT HAPPENING. They lost a good customer for 2 bottles of conditioner.
Comments:3 Replies - Latest reply on 2011-07-17
Posted by Skye on 2011-07-17:
I'm sorry this happened, but sometimes this is what happenes when you do not have your receipt, or if the time allowed for a return has expired. It's been almost 5 months, they have no way of knowing what was done to it all this time. I am NOT accusing you of tampering, but you have to see it from their point also.

Contact Nexus again, fill out the form, and go from there.

http://www.nexxus.com/Contact-Us
Posted by madconsumer on 2011-07-17:
try contacting the manufacturer and see if they will replace it.

very helpful review!
Posted by Cwazychicken on 2011-07-17:
The store can't do anything about it. Usually they have return policies (30 days or 60 days with receipt only)...maybe nexus can help. Good luck.

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