Orbitz Complaint - Read Reviews before you book. Worst Flight Experience of my Life.
This could be a very long story as I was on the phone for over 5 hours total.( I am not exaggerating!)
I booked a round trip from Phoenix to Calgary for two of us with Orbitz. When we arrived at the airport I was denied boarding as I did not have my passport just the passport card. Lesson one learned is you cannot use the passport card for flying. This part is totally on me!
United Airlines, after about and hour and half was unable to help me at the airport(they tried very hard)because I booked through Orbitz they could not separated the two person itinerary so I could rebook. Ok so I go home to call Orbitz. They do their thing and I am told I have a confirmed reservation the next day with United Airlines.
Now the saga begins:
I waited about two hours and went to the UAL site to check in and print a boarding pass. There was no record on their site. I went to Orbitz where I found my revised itinerary but there was no way for me to check in.
I called Orbitz and after about an hour of who knows what they were doing the assured me that my flight the next day was confirmed and it would show up with united later tonight or by the morning at the latest. LIE #1.
The next morning there is no record, no email, no nothing about my flight.
I called Orbitz. They again assured me that I had a flight and to just go to the airport and pick up my boarding pass there. LIE #2
While I was talking to Orbitz I checked online at United and there was no record of me. I insisted with the Orbitz representative that things were not as they were telling me and that I would not get off the phone until I had a boarding pass printed.
Now it really got interesting. After about a half hour the representative came back on the phone and informed me that indeed my ticket was NOT issued and there was no longer any space on the flight for me. After regaining some resemblance of composure I asked to speak to a supervisor.
Jasper got on the line and again informed me that I was not issued a ticket and there was no room on the flight they told me I had the previous night. I had the itinerary sitting in front of me.
Jasper then proceeded to spend about an hour and half looking for another flight. He came back on and had a couple of flights for me and all it would cost me is $1100 additional. Again it took a couple of minutes to regain composure and lower the blood pressure. After a little negotiation and reasoning, Jasper found a flight that I think he said would not cost me anything but would get me into Calgary at midnight. I figured I had not choice but to accept. After another hour on hold, he gets back on and informs that I would have to call United directly to make the change but that all was well. I told him I did believe that and that I wanted a confirmation and boarding pass before I hung up. He insisted that my only recourse was to call United that he could not make the change. LIE #3
I called united and they had no record of what Jasper was talking about.(imagine that)
They did have the flight Jasper had told me would be free. Unfortunately it would cost me $2300. (again imagine that) The United representative heard my story and worked very hard. In about a half hours time I was booked on a US Airways direct flight for.........$82!!!!!
There are many more details I could include(I think I have already rambled)but the moral of the story is......DO NOT USE ORBITZ. They lied to me and certainly did not have any form of customer service. I heard at least 5 times that it was my fault because I had missed my original flight.