Alamo Complaint - Poor service at Alamo Sanford Orlando
SANFORD, FLORIDA -- When I booked the car through our travel agent we were informed that platinum insurance included more than one driver and specifically a full tank of fuel, so we could return it empty.
On returning to Sanford 16th July 2011 we were presented with a receipt and a charge of $90 plus for refueling charges.
I went inside to query the matter and was told that there was nothing on the original receipt at the time I picked the car up that said that we had a tank of fuel covered.
I said that we had taken out platinum insurance back home as we have always done, with dollar, and that we have never been charged for refilling the tank on returning the car.
We have been to Florida quite regularly since 2002.
The agent behind the desk was being dismissive in his attitude, he said show me something that states what youre saying.
I showed him our car voucher that stated platinum insurance, he stated that just by saying platinum insurance did not tell him anything in order for him to refund the credit card.
I told him that we always had a full tank of fuel with platinum insurance, that was why we paid the extra back home above the usual all inclusive insurance.
Not sensing I was getting anywhere I requested to see the manager, again he was dismissive stating "He will only tell you what I am telling you "
But he went to see the manager all the same.
When he came back he said "on this occasion " it would be refunded.
As if they were doing me a favour!
What is going on with this company?
Do they not know what platinum insurance is?
What more they were charging almost $6 per gallon of gas.
This in no way reflects the true cost were I to be in the wrong.
I would avoid Alamo like the plague.