Sears Complaint - Sears let us down - Poor Home Delivery Service! 2 missed delivery dates!
YORK, PENNSYLVANIA -- I was scheduled for delivery of a range and fridge on a Friday. I gave my fridge away the Thursday before the scheduled delivery date so I had no fridge. I unhooked my gas stove to "help" the installers as well. I took a vacation day off work just to be home for this "special" delivery. Guess what? Around 1:00 pm I get a call that my delivery has to be rescheduled for Sunday (the date of my nephews birthday party). I am eager to get my new appliances so I stay home Sunday - waiting for delivery ...around 1:00 I decide to call to see how much longer. I am told a couple hours so I figure 3:00 ish. At 5:00pm I decide a couple hours have gone by and I call Sears. Guess what they say? Yep - I am not going to get my appliances this day either. They can try again on Tuesday. Obviously, I am angry. No one had the decency to call me. They just assume I have no life and I am living my life just for "Sears Delivery Service" At this point I am searching for another source for my appliances. Hopefully I will find a better deal and I can call Sears and tell them I no longer wish to deal with them.
Company Response on 7/20/2011:
My name is Susan and I am part of the Sears Cares escalations team. I’m sorry to hear about the issue with our Delivery Team. I don’t know why you were made to wait two entire days before your delivery was attempted again. We would like to look into this on your behalf to see how we can resolve it to your satisfaction. To add insult to injury, I understand that you had already given your old refrigerator away in anticipation of receiving the new refrigerator and unhooked your gas range to help the installers. I can only imagine the frustration and inconvenience this has caused you and your family. As well, taking a vacation day off of work can be very costly if you don't receive your appliances.
At your convenience, please contact my office via email at firstname.lastname@example.org. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (crhimes-152004) used to post here for reference to this issue, and we do look forward to talking to you soon.
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