Red Robin Complaint - Manager with an "I just don't care about you" attitude - Service
Service - Complaint
SAN ANTONIO , TEXAS -- I took my kids to have lunch at Red Robin, and my son stands on the padded side of the booth and all of a sudden he disappears. The seat of the booth slipped down and my son ended in the hole of the both. After a few minutes the manager comes around with a very lazy tone asks "what happened?" so I fill out the complain form and that was it. After paying for our meals, I have the manager come back just to let him know that for being manager he is lousy. He showed no empathy for my son, or me or the situation.
I never heard an "I'm sorry for what happened" "do you want or need to call any medical service?" nothing! This man just does not have any service skills!
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