Carl's JR Complaint - Burgers with NO BREAD!!! What The %$^*&^
"Carl's Jr. does not give a crap about customer satisfaction!"
I visited the store in Fullerton CA on Euclid north of Commonwealth. and ordered a "six dollar burger, well done, to go" like I've done many times before, from the same person. I get home and the first sign of a problem is the "low carb" sticker on the box, that I've never seen before? I open the box to discover "NO BUN TOP OR BOTTOM." So I drive back (about 3 or 4 miles each way) and the manager is not there, but they say they can help me. They try to tell me I ordered it with no bread! GIVE ME A BREAK, NO BREAD? who orders a hamburger with no bread. Anyway, I ask for my original order to be replaced and a refund. THEY REFUSED and said "we can't do that." I took my money and left!
In the past when I called and complained about their product or service they said something like WERE SORRY AND WILL TRY TO NOT LET IT HAPPEN AGAIN. Never offered to replace the product or send me a voucher or coupon like other fast food establishments who give a S _ _ T about its customers satisfaction.
Any mention about dissatisfaction to El Pollo Loco, (or Pizza Hut) they either comp my whole meal or send me a $10 certificate. They want me to come back! As do many other fast food places I've had a problem with. IT SEEMS CARLS JUST DOES NOT GIVE A FLYING F _ _ _ ABOUT ITS CUSTOMERS! And could care less if I return or not.
I'm inclined to make a picket sign that reads "IF YOU WANT A BUN WITH YOUR BURGER BE SURE TO ASK" and stand at the drive thru entrance (which I still might do) and see if they change their minds, or call the cops?
If I get no satisfaction, I will most likely NEVER PATRONIZE THEM AGAIN! Right now "CARL'S BLOWS BIG TIME!"
PS another sign of their arrogance was how difficult it was to give them my feedback online, I never found a link, telling me they truly do not care. If I do picket, I'll probably let you know how that worked out if I can.