Hotwire Complaint - Really bad company to work with
I had an emergency change in plans that involved medical treatment on an adult child. Hotwire refused to assist in any way except to "consider" a refund request unless I can produce a doctor's note. Adult patients' doctors cannot correspond with parents. So no doctor's note.
So Hotwire held absolutely firm on refusing to consider anything: no refund, no credit on account, no modification to the reservation.
With so many other services available, I would suggest not using Hotwire again. Simply too rigid and the pricing is only marginally better. I am so glad the rest of my trip was booked elsewhere -- all other credits received.