Sirius Satellite Complaint - Service is horrible
I have had Sirius since I bought my ford explorer in 2004. Since that time I renewed my service contract once with Sirius PRIOR to the merger. Once the merger took place the prices went up tremendously and most important, the customer care was exported out of the US and Canada. This past fall I renewed my lease on a new Ford Exploerer and with it came 6 months of free Sirius service. Thats where the fun began (sarcastically speaking of course) It took Sirius four phone calls to transfer my old service to the new one. They told me that I had to open a whole new account number since it was a new car. This would forever doom me when I would call for help on my account. They never could figure out why I had multiple accounts AND they could not figure out which account I owed on or did not owe on. The biggest hurdle was the horrible English speech or the attempt to understand what English accents can be heard on the phone. IT was almost non legible to listen to them on the phone. I started to ask if I could be transferred to someone in the US (a trick I learned from a US union person) and the answer always came with an answer of that I must call the 800 number back.
Then I would ask what do I do then once I call the same number that I just called. They stated I must ask for a US person or rep...DUH, I just did that. Sorry, but enough is enough. Service is everything to me, and if you can't give a moderate attempt at that, then please don't expect me to pay for your service as you jack up the prices! Buyers beware.