Payless Car Rental Complaint - ZERO customer service and very rude employee
OAKLAND, CALIFORNIA -- I had a online reservation for Oakland Airport. When the shuttle driver arrived, there were 4 couples waiting to get their reserved car. He rudely told us that, and this is a quote, "We have NO cars! It will be at least an hours wait. If you want a car then you need to find one yourself." Of course we were stunned with this information and inquired about potential options. He then accused me of yelling at him and again stated "if we wanted a car we needed to go elsewhere, it's your problem!!!"
DO NOT, I repeat, DO NOT rent from these guys. Even if I didn't like you, I'd still tell you not to rent from them. Bad, bad stuff there. Zero customer service and rude employee. No thank you, even if you are cheaper. I'll pay more for reliable service and some common respect.