MCI/Worldcom Complaint - BUYER BE AWARE!!! HORRIBLE hold times and they are STILL ripping me off BIG SCAM!!!!
CORAM, NEW YORK -- I URGE every single person out there NOT TO JOIN MCI. HERE IS THE LIST OF COMPLAINTS!
My mother moved out of her home CANCELLED SERVICE and they are STILL charging her! They refuse to cancel her service so someone else is getting their service for free.
Their Neighberhood plan is a joke! They conned her into getting it for 49.99 a month and they charge her 88.87 INSTEAD (because of charges and surcharges) She was told they were only going to be 15 dollars a month not OVER 40.00!
Cancelling is a joke! She has been trying to cancel now (with my help) for the past 3 MONTHS. Everytime she calls (AFTER THE REDICULOUS WAIT TIME) they tell her their computer is updating EVERY SINGLE TIME. They say that to get rid of her DONT BELIEVE THEM! We've heard every excuse in the book. " There are no supervisors available", " We update computers everyday and it takes 24 hours", "Sorry I cannot find your account", " I dont have a rep id but my name is XXXX" (They use that one all the time and the name is bogus)They told her they cant cancel the service because there is a pending cancelation (or other excuses) BY THE WAY MY MOM had call forwarding to her cell phone and now she is getting charged AN ARM AND A LEG for those bills for other people (the people who purchased the house) People are calling her from puerto rico from all over the place to HER CELL PHONE! She travels (retired) and is incurring roaming charges. When I asked MCI to cancel call forwarding at least they said they couldnt do it. THEY KEEP SAYING that we put te order (to cancel) in and it will take two weeks! EVERY TWO WEEKS it will take two weeks!
Customer Service Reps and Supervisors as well as Managers ARE all LIERS!
My mom has to call in every month to have them CREDIT her account. BUT THE HOLD TIME each time is more than 45 minutes of AGGRIVATION.
GO WITH A DIFFERENT COMPANY DO NOT GO WITH MCI, UNLESS YOU LIKE THE HEADACHES!
BEWARE they will tell you anything to get you OFF THE PHONE
ALL I HAVE TO SAY is that every person I meet I will make it my MISSION to discourage them stongly from using MCI.
TO GIVE YOU AN EX: I started talking to them today at 1:32pm EST and after 5 HOURS on the phone I GOT NOWHERE!
BEWARE BEWARE BEWARE!!!!!!!!!