United Mileage Plus Complaint - Mileage Award Tickets
My husband and I finally got over 100,000 miles - enough for award tickets. However, for a year and a half we have been trying to find flexible date and flexible location. There are never any business award seats. NOW NOT ONLY ARE THERE NO SEATS, UNITED HAS OVER DOUBLED THE MILES NEEDED without notification. My husband has been told he doesn't have long to live and he wanted to use this mileage to take a trip to Europe. They are virtually useless.
We complained to United about lack of award seating with flexible requirements and the replies amount to "keep trying."