Hewlett Packard Complaint - Bad Customer Service Bad Product
I ordered a new computer for my son through HP website I called and spoke with a sales person once the order was completed. I waited for shipment When I received the order the Xbox was Missing I called HP after 1.5 hours the issue was resolved and HP shipped the Xbox. When my son opened the computer the new computer was defective I called Hp immediately I was informed we had to go without a computer for several days I asked them to ship us a new computer so that my son would not have to go without The representative said the only way to do that is to process a new order charging my credit card I asked to speak to a Manager. The Manager refused to help after 2 hours I agreed to send the computer back following your unfriendly customer way. I looked the order up on line I found My credit card was charged $3.18 for the return I again called HP asked to talk with a Manager I told him This has been nothing but a hassle on the customers part he refunded the 3.18 and rounded the credit up to $15.00 great customers service $11.82 for my troubles now I see my Build Date is August 3rd No priority on the order. I am embarrasssed on your part I run a small Business where I do repairs and consulting I have recommended HP Workstations and Servers in the past no longer will I do so you lost a loyal customer .
I received a phone call from Andy no last name I thought we add a resolution to the issue Andy ask that I speak to him and no one else. The day after my conversation with Andy my Credit card was charged again I called Andy on Friday he stated that he was on the phone with another customer and asked if he could call me back I said yes today is Monday 5pm eastern time Andy has not returned my call. My credit card is over charged, my son has not received his computer. Do I need to take legal action?