Lexmark International Group Complaint - Lexmarks poor customer service
Just ordered ink online from Lexmark. They requested a physical address for shipping. Got email showing ink shipped by UPS to a postal drop off point, and then shipped to me by us mail. If informed them that I will not get the shipment as I have a postal address in a different town. They refuse to do anything, and said I must wait for the ink to be shipped and then returned to them, then they will issue a credit or reship again. In the mean time I am about out of ink and don't have cash to purchase more at this time. I plan to take them to small claims court for the rude service and keeping my money tied up due to a mistake they made in choosing the wrong type of delivery service. They say they want to help me out, but refuse to do anything when I have contacted them. My advise to all is don't buy your ink from Lexmark online, and if possible get/use a different brand printer all together. ANyone else with Lexmark customer service complaints, please chime in as its the only way to let people know and send them a message.