Forever 21 Complaint - Poor quality and poor service
HAD THE WORST CUSTOMER SERVICE EXPERIENCE TODAY !!!! ! I ordered 20+ items online and they arrived today. I found 2 that had poor stitching on it- also found a white shirt that has a boot mark in dirt on it....and another shirt with numerous HOLES in it- almost like cigarette holes- about that size in various places on this shirt- there was no bag and no tag attached to it- and it looked like it was a return that they just threw in my box as new. I called the customer service number and this man that I talked to told me that he had to file a damage claim with UPS!!!! Really- ?? He proceeded to tell me that the items would never leave their factory in that shape- so it was UPS's fault... I told him that the box was delivered in MINT condition and taped well; that these items were the middle of numerous other items that I had ordered, and there was no way that the UPS man damaged these items.... ......even the shirt with the holes….. he told me that if it didn’t have a tag then it wasn’t sent….really?? it was on my invoice and in my box….. he said that I had to wait 5-7 days for the UPS damage claim to be processed and see if UPS will pay for the damages- I asked since when does the UPS drivers do the stitching on the clothing- he told me that I can return them paying my own shipping and then the shipping again to get another pair on those 2 items !!!!! My 2 damaged items that were packed in the middle of my order are in the middle of a claims dispute- and he said that if UPS pays for them - then they will refund my money- otherwise- they will not refund my cash..... so I have 4 items that can not be worn. If I really want the items that I paid for- I have to reorder- repay and pay for shipping again !!!! All to get the merchandise that I ordered in the first place. THIS IS VERY POOR CUSTOMER SERVICE!!!