MetroPCS Complaint - We take your money a lie
had become a new Metro PC customer on June 21, 2011. I purchased a brand new phone. I had problems with the signal and losing the charge immediately. I went to the store, where I purchased the phone, he replaced the battery, he then told me if I still had problems with the phone, I had to take it to a corporate store for service. I still had issues, so I returned a week later to the corporate store. The representative (Jason ), insulted me. After he insulted me, I left the store ! I then went back to the store that I bought the phone from, and he said, I'm sorry, you have to take it to a corporate store for service. Days later, I was still having problems, a weak signal, losing charge, still could not access the internet. I then went to the corporate store in Taylor, Mi. on Eureka rd, again for service, I explained to a Tech the problems with the phone, she replied, " we will replace your phone with a used phone only, and you'll have to use your own battery, ( Meanwhile I do have the additional insurance, ). She then told me " You have to go the Manufacturer of the phone, LG, she gave me the phone number and website for them. I then questioned her reply, I then told her I just bought this phone and had problems from day one, and I want a NEW phone, as the insurance states ! She replied, " that's NOT gonna happen !" I then spoke to the manager, and told him what she said, Laughing and giggling, he stated, "on the agreement, it states, you have only 7 days to replace this phone." I said No, I have had a problem with this phone from day 1. He said " to bad! " Call corporate customer service if you don't like it !" He then told me to get out of his store, and don't come back, and he threatened to call the police ! I then left the store. I then called customer service, told them what was happening again, I was told to take it back to that store for service. On July 18th, I returned to the same corporate store, upon entering the store, I was approached by an associate, he asked me " weren't you in here 2 weeks ago?" I said no, He then said "yes you were, you had problems with your phone and called me some racial slur names" I said " you are a liar, I have never met you or spoke to you ever before, I've only been a customer for 3 weeks ! He said, " you must leave now, or I'll call the Police". I said, are these cameras working? HE said, "YES THEY ARE !" I said "GOOD, I want this documented, because I never did anything to you ever". I was told to leave or else their calling the Police to have me removed. With the threat of the Police, I left the store. I then contacted Metro pc, customer service again, I told them what was happening again, they said, "You have to return to that Corporate store for replacement or service". This time I took a witness with me. We were immediately approached by an employee, that I had never seen before or spoken to, and he said, " You must leave now, we are calling the Police to have you both removed. My wife was told that she was a trouble maker the last time she was there, (she had NEVER been in that store EVER). My wife told them she had never been here before, they refused to speak to her at all, we then waited patiently outside for the Police to arrive. The police arrived shortly thereafter. The Manager told us prior to the Police arriving, he told us both, "don't you EVER come back to this store, take your business somewhere else! " I still will go through with the dispute, the store was busy with other customers, These customers were laughing and finger pointing at my wife and I, and we were made out to be low-life trouble-makers in front of strangers, based on these employees lies and false allegations. I told them, "my wife has never been in this store in her life, she is a Sprint customer, and this is the first time and last time she will ever be here", she was so embarrasssed because of these lies and customers laughing she left the store crying ! We then waited outside for the Police to arrive, he arrived shortly thereafter.