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Dick's Sporting Goods, Inc. Complaint - Won't Replace My Shoes - Asics Running Shoes
Asics Running Shoes - Complaint
ALCOA, TENNESSEE -- I coach two of the local high school soccer teams and they gave me a Dick's gift card this past Christmas. I purchased a pair of Asics shoes. They have been great until the other day when I noticed the entire bottom was coming unglued from one shoe. This was 6 months after buying the shoe. They have never been run in, never been wet. They are used for total casual wearing. They look nearly brand new. I called Dick's and asked what to do, they said it was past 90 days so there was nothing they could do. I would have to send the shoes back to the manufacture. Of course that leaves me with no shoes. They said they were sorry, but that was not their problem. I e-mailed the corporate office and got a canned response that did not even deal with my concern. My soccer players spend about $10k with Dick's each year on gear the school does not provide. Guess where I will not send them from now on? The lack of concern or caring makes this the worst customer service experience I have ever had. Don't shop at Dick's. They do not stand behind what they sell.
Comments:
Posted by jktshff1 on 2011-07-19:
Don't know why you are upset at Dicks's. You are gonna run into this no matter where you buy them,
Posted by saj80 on 2011-07-19:
They do stand behind the products they sell, for 90 days. After that, it is a manufacturer issue, not a retailer issue.
Posted by SteveWiginowski on 2011-07-19:
It's not that they don't care, it's that they aren't changing their policy from 90 days to 180 days. Did the manufacturer tell you to mail them back and they will replace them, or was that Dick's who told you that?
Posted by localgod on 2011-07-19:
Quick lesson: Manufacturer = an entity that manufactures supply for demand. Retailer = an entity that purchases goods from a manufacturer and resells them. The retailer (Dick's in this case) is not responsible for the condition of your worn shoes. Incidentally, 6 months is a good life for a shoe, casual or otherwise. I replace mine every 6 months whether they need it or not. I guess I'll purchase them from Dick's to compensate for the supply/demand void you create with your boycott.
Posted by HonestForSure on 2011-07-19:
What's the beef with Dick's? If your Asics wore out quickly, your choice is to not buy Asics next time around; this will eventually hurt Asics if they are not making quality products. On the hand, if it is a true mfr defect, call them and I'm sure you'll get some relief.
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