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Pizza Hut Complaint - Don't Forget About Me
Complaint
KISSIMMEE, FLORIDA -- While down in Disney World for vacation, my wife and I didn't want to eat too much in the parks to save some money. One night, before going back to the hotel, we decided to get some dinner. While driving along, we saw a Pizza Hut and stopped there. We placed an order to go for a large cheese pizza, breadsticks, and their wedge fries. We were told it'd be about 15 minutes.
We waited around the Pizza Hut, and around 20 minutes later, we got our food. The problem was that the wedge fries were missing. I checked my receipt to make sure I was charged for them, and I was. So I went to the person at the front and asked about the fries. They said that it'll be 3 minutes, that they forgot to put them in because it takes only 3 minutes to make them.
They were honest that they forgot, no harm no foul. About 10 minutes later I still didn't get my wedge fries. When I approached the person at the front again, they were surprised that I didn't get my fries. Sure enough, they said that the fries were just in the back there, ready, it's just that no one brought them out to us.
So what should have been a 15 minute wait for our food, ended up being a 30 minute wait. They didn't apologize when they brought the fries out to us.
This won't deter me from visiting a Pizza Hut. This was probably just an isolated incident at this one location. I don't mind waiting really, but when I'm forgotten about, that's when I get a bit annoyed. When I'm forgotten about twice in the same visit, on a to-go order, I feel obligated to write a complain.
On the plus side, the food was decent. It was colder than I would have liked, but I was really hungry, so it wasn't that big of a turn-off.
We waited around the Pizza Hut, and around 20 minutes later, we got our food. The problem was that the wedge fries were missing. I checked my receipt to make sure I was charged for them, and I was. So I went to the person at the front and asked about the fries. They said that it'll be 3 minutes, that they forgot to put them in because it takes only 3 minutes to make them.
They were honest that they forgot, no harm no foul. About 10 minutes later I still didn't get my wedge fries. When I approached the person at the front again, they were surprised that I didn't get my fries. Sure enough, they said that the fries were just in the back there, ready, it's just that no one brought them out to us.
So what should have been a 15 minute wait for our food, ended up being a 30 minute wait. They didn't apologize when they brought the fries out to us.
This won't deter me from visiting a Pizza Hut. This was probably just an isolated incident at this one location. I don't mind waiting really, but when I'm forgotten about, that's when I get a bit annoyed. When I'm forgotten about twice in the same visit, on a to-go order, I feel obligated to write a complain.
On the plus side, the food was decent. It was colder than I would have liked, but I was really hungry, so it wasn't that big of a turn-off.
Comments:
Posted by jktshff1 on 2011-07-19:
Good review.
Posted by madconsumer on 2011-07-19:
great review.
very helpful!
very helpful!
Posted by Anonymous on 2011-07-19:
Pizza is one of those foods that I can eat hot or cold. But waiting for food is NOT something that I like at all! Good review!
Posted by Starlord on 2011-07-19:
I love cold pizza for breakfast the next day.
Posted by Anonymous on 2011-07-19:
I used to think I was the only one who ate cold pizza from the fridge the next day. It does still taste good cold.
Posted by olie on 2011-07-19:
Cold pizza is the ideal breakfast!! Quick, easy, not messy, contains all major food groups.
Posted by Alain on 2011-07-20:
A good, balanced review, Steve. It's fortunate you checked up on them or you would have been there all night.
Posted by Venice09 on 2011-07-20:
I love pizza at all temperatures, but I only want to receive it hot. I didn't even know Pizza Hut had fries. Those have to be hot, too.
Being forgotten twice is pretty bad. Even a saint would lose patience at that point.
Being forgotten twice is pretty bad. Even a saint would lose patience at that point.
Posted by Churro on 2011-07-20:
If it were me I'd been walking out of there with my food and my money back but I'm one of them types. I don't believe in rewarding failure.
As always good review Steve!
As always good review Steve!
Posted by kinthenorthwest on 2011-07-20:
I think that they should have offered you some sort of compensation.
Good Review.
Good Review.
Posted by Venice09 on 2011-07-20:
Steve, don't let the naysayers get you down. I wouldn't have asked for compensation either. I can't be bought that easily. And I don't need freebies.
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