Staples Complaint - Beware Staples Brand Mail Machine
CHARLOTTE, NORTH CAROLINA -- I was given a Staples brand shredder for Christmas. For the beginning I could not open the drawer to empty it. I thought there must be a trick to it. After inquiring several times, they told me to bring it into the store. I did and they tried to pry it open with a screwdriver. Then the manager (who had a new one on the shelf) refused to allow me to return and repurchase the new one, but told me to call the 800 number since I was past their 14 day exchange policy. The Service center told me to pay to mail it to them (its heavy!) Frankly it would cost as much to mail as its worth. I'm nailed.
Lousy customer service Staples! This small business owner is taking my business down the street to the store that understands customer satisfaction!