Comcast.com Complaint - Comcast left a huge hole in my wall!
PLANTATION, FLORIDA -- My husband and I were doing some re-modeling in our home. We needed Comcast to come put a new cable wire in because we moved the TV to a new area of the TV room. This move of the TV required them to put a new cable wire in through our attic. Though we were very specific in making our appointment, the first three workers for Comcast came to our house on three different appointments and each one said the same thing, “Oh, I am not equipped to do this job, you need a subcontractor for this because only a subcontractor can go into your attic.” Each of the three workers claimed to make a new appointment for us with the proper subcontractor, but no one showed, and we had to call Comcast repeatedly. Finally, the fourth subcontractor who showed up did the job(complaining all the while about having to go up into my attic!) The only problem is that he left a FIST SIZED HOLE IN MY FRESHLY PAINTED WALL!!!! And the hole in the wall wasn’t even in the room where the TV is! By the time he left my house, I had a hole in my wall, and my cable was not only out in all of my bedrooms, but of course in the room where he had installed the new cable; therefore, requiring us to call Comcast another three times in order to get them to send out there fifth worker who finally got our cable up and running.
Since then, my husband and I have called Comcast repeatedly in order to get them to repair the hole in the wall to no avail. We have both spoken to customer service reps, supervisors etc… only to be told that they were sorry and that someone would call us back to make an appointment to fix the hole in the wall. Have you received a call from them to fix my wall, because I know we certainly haven’t!!! They admit that there is a problem, but drop the ball when it comes to calling us back to set up an appointment to fix it.
After all of this garbage, not to mention the fact that I had to stay home from work on five different occasions waiting for Comcast to come, they have sent us two letters via mail stating that they were sorry for the inconveniences, so they gave us free X-Finity for three months (which we don’t even know what that is), and supposedly we will be receiving $20.00 off of our next cable bill. Never mind all that, WE JUST WANT THE HOLE IN OUR DINING ROOM WALL FIXED!!!!!!!!