Hotels.com Complaint - Fraudulent practices toward consumers
DALLAS, TEXAS -- Hotels.com ruined the 1st vacation my husband and I had been on in 19 years. We were so excited until the sales lady told us that the hotel I had seen availability on there website was no longer available. That was the Microtel Inn and Suites, Bryson City, N. C. She was very helpful to direct me to the Sleep Inn, Bryson City, N. C.
The sales associate assured me that the reviews were the same, but the only room available was $30. more. No big deal right. So, I asked her for the address to the sleep Inn. I was very surprised when we arrived at our original request, Microtel. Concerned, and lost in the N. C. mountains I went inside. The Hotel Clerk told me that he didn't know why that associate had done this. He showed me that the hotel room I had seen that morning was still available!
After some conversation and over one hour on two phones Hotels.com would not resolve the situation. I was in tears. Passerbys told me that is common practice. That this is nothing new with Hotels.com. apparently they have no problem lying, and misrepresenting their company. They intentionally, directed me to the higher priced room.
They obviously have no remorse. They honestly believe that they can put you on hold, transfer you, drop a call, and you will go away. Fine example of moral decay in our society!