Lowe's Complaint - Do Not Purchase Sensa in Minnesota
Stone Systems installed Sensa granite in our kitchen purchased through Lowe's. They initially installed the granite pattern going in all different directions. It was like someone cut the pieces with their eyes closed. Also, we were told there would be one seam in the kitchen and there are two. After much arguing with the company, they redid the direction of the granite so that the direction of the pattern of the granite was improved. However, they left a seam so large that it sticks out like a sore thumb and they also installed a piece with a very large chip in the front of it. It was such a nightmare dealing with them that I gave up.
After being upset for months I contacted Lowe's again to see what could be done. After asking Lowe's for help to get the vendor to improve the look of their work, the vendor finally sent out two repairmen. The same two that installed the granite. They cut out the chip filled with epoxy and replaced it with another chip of granite and then took a marker to make it look like part of the slab. They then refused to try to fix the seam and when Lowe's (who was at the house during this repair) told them that was what they were here to do, they ran out to their truck and called their manager without telling us and out of no where she shows up to protect repairmen and argue with me that this is the best job they could do. She also asked us if we had previously called for a service call on the chip. In other words, trying to make it look like we chipped it and asked them to fill it in. It was installed like that, shockingly. They will argue with you and make you feel like you are an idiot. I was told last week that they would go back to their plant and look for a color match on the granite and call me on Tuesday.
It's Thursday now and no word from them. They were supposed to pull the granite out and smooth out the seam and put it back in. This is the best that we could get them to do. This hassle cost me $3,000. Save yourself the hassle and make sure that the granite that Lowe's or any body else sells you is not Sensa.