American Express Complaint - American Express - Bad Attitude and Miserable Customer Service
EL PASO, TX, TEXAS -- I've been a champion of American Express cards since I'd opened my first business accounts in the 80's, recommending them to all of my business clients and associates.
I'm a small business entrepreneur and have started, owned and operated 11 businesses since my first in the 70's.
I used to love the services available on my several platinum accounts for travel, concierge and other benefits and took full advantage of these... Now as I'm approaching retirement, American Express has taken on a darker and even abusive face... If they were a person, I'm sure they'd be taken to court many times each day for abusing their "children". In short, a company that I've supported in all of my retail stores, and in all of my internet businesses, has chosen to ignore my near perfect payment history, and has restricted my charging, and started to make amazingly hostile phone calls to my home when an account was one day past due. I'd scheduled automatic payments to occur for each account on the due dates earlier in the month, and apparently something happened to their on-line system and it lost these instructions hence a missed payment.??
Anyway, this rant has been building over the past 5 or even 10 years since something changed in the attitude and policy at American Express resulting in this mistreatment of their good long term business customers... I for one will now speak out against this terrible turn in their attitude...