Priceline.com Complaint - Consumer Fraud: Priceline misleading the consumers.
Priceline advertises best price guarantee you can save up to 60% when you name your own price on a hotel. When I saw the Advertisement, I thought my dream would come true to save money on a trip. Then I submitted an initial bid $250 to bid a resort at Wailea area in Maui for 6 nights in August 2011. The median price at Wailea area is $569 per Priceline.com. I had searched before I bid. I found out that only 3 resorts available at Wailea area at Priceline.com. These resorts are:
(1) Wailea Beach Marriott $249 per night
(2) Grand Wailea, A waldof Astoria Resort $569 per night.
(3) Ho'olei At Grand Wailea $1495 per night.
I thought my chance to get Grand Wailea was high if I submitted the bid highter than $249. If Grand Wailea could not accept my bid, Priceline should give me a resort with retail price higher than $250.
My initial bid $250 was accepted without any counteroffer. Unbelievable that Priceline gave me a resort, Wailea Beach Marriott, with retail price at $249. As a result, I am loosing money to bid a resort. I paid more than retail price. I had no choice to get what resort I wanted even though I paid more. If I book a resort at retail price, I have choice to choose which resort I want.
I called Priceline several times but they refused to cancel the bid. They could only able to refund $1 per night back to me. Also, they refused to refund the tax and fees for $1 x 6 nights to me. However, I paid the tax and fees for the amount of $250 x 6 nights.
Priceline told me that the vendor is the one to accept the bid. For example, vendor A (its retail price $100), vendor B (its retail price $400), vendor C (its retail price $500) all present at the bid. If the bid is $200, vendor A has the right to accept the bid even though its hotel retail price is $100 because vendor B and vendor C both are not interested at the bid $200.
Priceline is a public company with huge revenues. My $1750 means nothing to them. But it means a lot of things to me. I was raised up in a poor family. I ate the first lobster when I was 25 years old. I have to work everyday in order to save money to my trip. I don't earn much because English is not my primary language. This is my first time to Maui. Now priceline ruined my vocation. I promised my 8 years old daughter that mommy will bring her to a big resort with several pools and slides. She was very excited and very happy at the beginning but now my dream cannot come true. She asked me why I did not book Grand Wailea. If I had money, I would book Grand Waile at retail price $569. Since I have little money, I wish to use little money to bid my hope.