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SunTrust Bank Complaint - Suntrust is horrific
Complaint
MEMPHIS, TENNESSEE -- I was conviced my an Suntrust employee to move my personal and busines accounts to Suntrust. 2 months after I moved them I got a letter from them saying my 'free account' would now be 10.00 per month. I then contacted the branch manager and she assured me she would waive the fees. 6 months later I got my statements and the fee appeared again. I contact the branch and the new manager said they would not honor the letter and the employee who wrote it didn't have the authority to do so. This employee was a MANAGER. He started arguing with me and them told me to find another bank.
I asked to speak to the area manager and was given her phone number. She told me she didn't have time to talk to me and would call me back. 3 days later she calls and then said they wouldn't honor the agreement the previous manager had given me even thought it was written on Suntrust letterhead and signed. We are a small non profit and simply cannot afford to lose that money each month for fees.
The next day I was reviewing my personal account and noticed where there was a statement print fee. I hadn't requested this and called to find out who did this. Apparently it was a former employee of mine who did this for no apparent reason except for being nosy or maybe to committ identity theft. Who knows.
I asked for them to file a report with their security department. They refused to do so.
I then sent emails to every executive officer in Virginia. The executive secretary emailed me and said she would check into this. Almost two weeks later, everyone refuses to respond to my questions or concerns.
I am at my wits ends and feel like I am against a brick wall. People from the executive staff all the way down do not care about their customers and I haven't gotten nothing from them. I have filed complaints with the BBB and the bank regulatory commissions but have yet to get anything from Suntrust.
I asked to speak to the area manager and was given her phone number. She told me she didn't have time to talk to me and would call me back. 3 days later she calls and then said they wouldn't honor the agreement the previous manager had given me even thought it was written on Suntrust letterhead and signed. We are a small non profit and simply cannot afford to lose that money each month for fees.
The next day I was reviewing my personal account and noticed where there was a statement print fee. I hadn't requested this and called to find out who did this. Apparently it was a former employee of mine who did this for no apparent reason except for being nosy or maybe to committ identity theft. Who knows.
I asked for them to file a report with their security department. They refused to do so.
I then sent emails to every executive officer in Virginia. The executive secretary emailed me and said she would check into this. Almost two weeks later, everyone refuses to respond to my questions or concerns.
I am at my wits ends and feel like I am against a brick wall. People from the executive staff all the way down do not care about their customers and I haven't gotten nothing from them. I have filed complaints with the BBB and the bank regulatory commissions but have yet to get anything from Suntrust.
Comments:
Posted by blitz on 2012-04-28:
All banks are charging monthly fee's for accounts now. If you hear of any that isn't I'd like to know, but I bet they will all follow suit very soon. About your statement copy, the only way a person could receive the copy was if they were authorized user to the account. So there is nothing anyone can do about that. If she in fact was not an authorized user, have you tried to call their customer service number and asking to speak with a supervisor instead of dealing directly to the local management? That may help.
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