STS Tire and Auto Center Complaint - Don't Use for Auto Repair
KERHONKSON, NEW YORK -- If you need tires or an oil change, this place is probably okay. However, if you have a problem with your car that needs troubleshooting, this is not the place for you. The air conditioning in my car was not working when the car was idling. It only worked when the car was in motion. They told me that it needed Freon. They did that for $183. At that point the air conditioning did not work at all. They told me that it needed a new compressor and a filter. That job cost me another $850. When I got the car back I still had no air conditioning when the car was idling. They told me to drive it a couple of hundred miles to get the Freon into all the parts. I did that to no avail. I took the car back and they finally figured out that it needed a radiator fan switch and that was the reason it was not working when idling. It would seem to me that, at that point, they would comp all the labor. Not them, they charged me an additional $250 for the fan switch. The bottom line with these folks is that they sort of know how to do the work, but they do not know how to troubleshoot very well. On top of that, they charge $95 an hour for labor and another good mechanic in the area only charges $65 an hour, so STS is quite high on labor charges. My advice is to go ahead and use STS for oil changes and tires, but pass on auto repairs.