Pep Boys Complaint - Wrong part - they screwed me!
PHOENIX, ARIZONA -- ok, so my hoses for my radiator had not been changed in quite some time. i live in AZ so this is a necessity. i took my car in to have the hoses changed. before i took it in there the week before i had them look at my thermostat. they said that with in the next 6 months that i would need to change my hoses. well i had the money a week later, so i went down there to get my hoses changed. they told me that as they were taking the hoses off, chunks of the radiator came off too.(impossible unless they were extremely abusive to it when taking it off) so they told me i would have to get a new radiator and they could install and give me a better radiator for only $500 :( so i gave up the money and had them fix it. my car had never gotten to hot with me, now my car is getting hot all the time, even the middle of the night! so i take it to a different mechanical shop and they tell me that they put on the wrong radiator and that the radiator they installed was to small for my car... needless to say i am pissed. so i called and they told me there was nothing that they could do. so now i have to pay for their mistakes!!! so i called back telling them that i would contact the better business bureau if something was not done, so they told me that they would refund the money for the part, as long as someone else took it out and they did not have to. now, i have to take out that part, install the correct radiator, and hope that they don't try to pull some crap about the other place messed with the radiator...i'll update later, but what can i do if they do that?